For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. The SIM Shop will credit or replace for DEFECTIVE items only.  Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. For return address instructions, please send an email inquiry to returns@shopsexualintimacymatters.com

There are thousands of products in The SIM Shop. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size. Please make sure the product you are ordering meets all of your requirements before placing your order.

In your return package please include:

  • The packing slip
  • A note explaining what the problem was
  • Include in the note whether you would like a refund or a replacement of the defective item
  • If you do not include a note, you may not be refunded

Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.

Please allow up to 3 weeks to receive your replacement or refund.

The SIM Shop is dedicated to carrying only the highest quality adult products and offering the highest level of customer service.

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